Front Porch Feedback is Cracker Barrel’s official customer satisfaction and suggestion form, hosted on their Guest Relations platform.
Unlike the sweepstakes-style receipt survey you may have seen on older Cracker Barrel receipts, this is a direct, always-available feedback channel — no receipt code required, no prize drawing to enter. You can submit your thoughts any time, about any visit or even about the brand in general.
The form was introduced as part of a broader push to listen more closely to loyal customers. Following a period of change for the brand — including a logo redesign that generated significant public reaction — leadership made it a priority to hear directly from the guests who visit most often.
The rewards program has grown to 9 million members, and Front Porch Feedback was designed specifically to capture their real, visit-by-visit impressions.
Who can submit feedback?
The form is open to all Cracker Barrel guests, but it is especially designed with Rewards members in mind. When you fill out the form using your Cracker Barrel Rewards email address, your feedback is linked to your transaction history.
This means the company can connect what you say directly to your specific store, your visit, and your order — giving your comments far more context than a generic survey ever could.
If you are not yet a Rewards member, you can still fill out the form — but joining the free program before submitting means your feedback carries more weight in their analytics.
Cracker Barrel Survey Login Steps
- Go to the feedback URL https://guestrelations.crackerbarrel.com/s/front-porch-feedback on any browser and wait for the form to load fully.
- Check all boxes that apply to your feedback category (food, brand, compliment, etc.).
- Write your comment or question in the open text field. Be as specific as possible — store number or city, date of visit, and exact items or staff interactions help the team follow up.
- Indicate whether you had a recent store visit using the dropdown (Yes / No / None).
- Fill in your personal details: first name, last name, phone number, and your Cracker Barrel Rewards email address.
- Check the Rewards member box if applicable.
- Check the contact box if you would like a Guest Relations team member to follow up with you by email.
- Submit the form. No code or receipt is needed.
Need to Talk to Someone?
If you’d prefer to speak with someone directly, Cracker Barrel’s Guest Relations team is available 7 days a week, 9 AM – 8 PM CST — the number would be listed on their official site at crackerbarrel.com.
Reset your Rewards account password
The Front Porch Feedback form uses your Cracker Barrel Rewards account email. If you cannot log in or access your Rewards account, here is how to reset
- Go to shop.crackerbarrel.com/myaccount and click Sign In.
- Below the login fields, click Forgot Password?
- Enter your Rewards email address and click Submit.
- Check your inbox (and spam folder) for a reset email from Cracker Barrel.
- Click the link in the email — it is time-limited, so use it promptly.
- Create a new password. Use at least 8 characters with a mix of letters and numbers.
- Sign back in and return to the feedback form using your updated credentials.
No email received?
Wait 5–10 minutes and check your spam or junk folder. If still nothing, the email address on your account may differ from the one you entered. Contact Guest Relations (details at the bottom) to verify or update your account email.
Troubleshooting common issues
Form not loading
Try refreshing the page. If it still shows a loading spinner, clear your browser cache or switch browsers (Chrome or Safari work best). Disable any VPN or ad-blocking extensions temporarily.
Submission error
Make sure all required fields (marked with *) are filled in. The comment field and email address are required. Double-check for typos in your email address.
Wrong Rewards email
Your feedback is only linked to your account if the email matches your Rewards profile exactly. If unsure which email you used to sign up, check your inbox for a past Cracker Barrel Rewards welcome email.
Account on hold
If your Rewards account has been placed on hold, you will see a notification when you sign in. Contact Guest Relations directly — they can review your account and reinstate it if eligible.
No confirmation received
The feedback form does not always send a confirmation email unless you opted in for a contact follow-up. Your submission still goes through. Check spam if you did request a reply.
Missing Rewards “Pegs” credit
If Peg credits are missing from a visit, log into your Rewards account, go to Order History, and use the “Are you missing Peg credit?” link. You will need your receipt.
Frequently asked questions
Do I need a receipt to submit feedback?
No. The Front Porch Feedback form does not require a receipt code. It is open to all guests at any time, regardless of whether you have a recent visit receipt.
Do I need to be a Rewards member?
No, but it is recommended. Submitting with your Rewards email links your feedback to your transaction history, which gives Cracker Barrel much more context. Non-members can still submit — just leave the Rewards member box unchecked.
Will someone actually read my feedback?
Yes. Cracker Barrel’s system links submissions to store-level data so the team can aggregate feedback by location and visit type. CEO Julie Masino has publicly stated the program is a core part of how they listen to loyal guests.
Can I submit a complaint and get a response?
Yes — check the box that says “Do you wish to be contacted via email by a member of our Guest Relations team?” and a team member will follow up with you directly.
Is there a prize or sweepstakes for taking this survey?
No. Front Porch Feedback is a direct feedback form, not a sweepstakes survey. There is no gift card drawing attached to it. The receipt-based sweepstakes survey (at crackerbarrelsurvey.com) is a separate program.
How often can I submit feedback?
There is no stated limit. You can submit after every visit or whenever you have something to share — a suggestion, compliment, or concern.
Can I submit a menu suggestion?
Absolutely. “Menu Suggestion” is one of the built-in feedback categories. Use the open comment box to describe the dish, ingredients, or concept you have in mind.
What are Guest Relations hours?
The Guest Relations team is available 7 days a week, 9 AM to 8 PM Central Time. You can reach them via the contact portal or by requesting email follow-up in the feedback form.
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